PASSENGER INFORMATION

LOWEST FARE GUARANTEE

We guarantee the lowest fare. If you can locate a lower fare within 12 hours of booking, we will offer a fare that is 10% less – provided the fare is non-stop, and available.

REGULAR FARES

Fares are non-refundable. Should you be concerned that you may not be able to complete your journey as planned, we recommend that you purchase loss of fare insurance from a reputable source. If you wish to change your date, please see date change conditions below.

CHILDREN’S FARES

Children under 19 years of age – 10% reduction over adult fares.

SHOTGUN FARE

The co-pilot’s seat, if available at 150% of the regular fare. Surcharge payable on departure.

ADDITIONAL CHARGES

Fares include Terminal User Fees, CATSA (security), CBP (US Customs and Immigration fees), or card charges – if and where applicable. Fares are subject to applicable sales taxes. N.B. in keeping with the Canadian Transportation Agency regulations our fares include additional charges, which are fully explained – if any are applied – at time of purchase.

EARLY BIRD FARES

If you book early, check to see if any Early Bird fare reductions are available. Should you have purchased a discounted Early Bird Fare, the date is not changeable, nor may the ticket be transferred.

TRANSFERABLE FARES

Should you wish to transfer your fare to another individual, you may do so upon an administration fee of $50.

GUESTS REQUIRING SPECIAL ASSISTANCE

We will do whatever is possible within our power to board guests who require special assistance getting into and out of our aircraft. If you, or someone you care about is flying with us, please indicate that special assistance is required upon booking.

PETS IN CABIN

We welcome pets if they are caged and under the seat, or in the baggage hold. The charge is $50.

DATE CHANGES

If you are travelling on a regular fare and wish to change your dates, you may do so upon payment of $50 per booking.

PAYMENT FORMS

A credit card is required to confirm your reservation at time of booking.  We accept Visa, MasterCard, cash and debit.  All rates subject to change at any time without notice.

BAGGAGE

Baggage on smaller aircraft, due to smaller cargo holds, should wherever possible so soft sided to prevent damage, and maximize available storage space. Limit 40 lbs. Excess baggage weight, $2.00 per lbs. Note: oversized skis, board, and golf clubs: $25.00 and may not be included in the general allowance.

DOCUMENTATION

All guests are required to show Photo ID when checking in. On trans-border flights, you are required to complete your booking form in full and hold a current passport.

SEATING

First come, first serve – no charge. All seats, but two, are window seats.

WEATHER

In the event of inclement weather and the flight is redirected to an alternate airport, complimentary ground transfers will be provided to your destination. Please ensure that on your return that you confirm flight times 12 hours prior to your flight by checking with your hotel or this website.

THE SMALL PRINT

Guests, Where NorthStar Air Tours would otherwise be liable in respect to the death or injury of a guest carried for hire, sustained during the operations of flight embarkation or disembarkation or at any time while the guest is aboard the aircraft, the liability of the air carrier shall not be limited in respect of each guest below the minimum per guest amount of guest liability insurance or security stipulated by the Company as a condition of NORTHSTAR AIR TOURS License. PROVIDED that this provision shall not apply in respect of any guest whose condition is such as to involve an unusual risk or hazard in regard to loss or damage which would not have been sustained but for the age or mental or physical condition of such guests including – in the case of a pregnant guest – any injury, illness, or disability sustained by an unborn child.