Conditions and Terms

We guarantee the lowest fare. If you can locate a lower fare within 12 hours of booking, we will offer a fare that is 10% less – provided the fare is non-stop, and available.

All trans-border fares and charges are in $US currency. For flights that are wholly within Canada, fares and charges are in $CA currency.

Fares are non-refundable. Should you be concerned that you may not be able to complete your journey as planned, we recommend that you purchase loss of fare insurance from a reputable source particularly if it is family travelling.

If you book early, check to see if any Early Bird fare reductions are available. No changes allowed.

If you are traveling on a regular fare and wish to change your dates, you may do so upon payment of $25 fee per booking under your ID number/booking up to 14 days prior to your departure – subject to availability. Within 14 days of departure, you may change your travelling dates at the fare published for those dates to which you wish to change, at the published fare plus an administration fee of $25 each way for each fare.

Should you wish to transfer your fare to another individual, you may do so up to 24 hours prior to departure plus an administration fee of $50. This requires a request with full details.

Children over the age of 2 years is the same fare as adult.

Children under the age of 2 years are free providing they do not occupy a seat. Proof of identification as to age will be required at check in.

The co-pilots seat is available at 150% of the regular fare. Surcharge payable on departure. (Noted in the booking as a flag to indicate your choice).

N.B. In keeping with the Canadian Transportation Agency regulations, our fares include additional charges, which are fully explained – if any are applied – at time of purchase.
Base Fares do not include Terminal Facility Fees, ATSC (Air Traveler’s Security Charge), CBP (US Customs and Immigration fees), or credit card charges – if and where applicable.
Fares are subject to applicable sales taxes.

We operate air taxi planes with limited space, however we will do whatever is possible to boarding disabled passengers first. You must be ambulatory, with the ability to walk on and off the aircraft with minimal or no assistance. (Noted in the booking as a flag to indicate if you need assistance). Regrettably we are unable to carry service animals due to space limitations, however if the aircraft is not full we would endeavor to transport a service animal. It is implicit that this service cannot be guaranteed.

We accept animals (dogs or cats) if they are caged, weigh less than 15 lbs. and fit under the seat, or in the baggage hold. Animals, subject to size, not meeting these restrictions can be carried in the baggage hold provided they are crated and upon payment of a fare of $50. (Noted in the booking as a flag to indicate if you have a pet).

Baggage on smaller aircraft, due to smaller cargo holds, should wherever possible be soft sided to prevent damage, and to maximize available storage space. Limit 20 lbs. Excess baggage $2.00 per pound min $20.00 – if space is available. (Noted in the booking as a flag to indicate if you exceed).
Oversize sporting equipment; skis/board, golf clubs are only carried aboard charter flights on a space available basis plus an additional charge of $25.00 per piece in each direction – and may not be included in the standard baggage allowance. Small bags such as briefcases 8”X12” can be accommodated under the seats.

First come first served, no charge. All seats, but two, are window seats.

Flights are all planned non-stop. At times weather conditions can deteriorate to unsafe non- flyable conditions, requiring the delay or cancellation of the flight. We do not accept responsibility for weather delays. If a likely delay is known ahead of time, or in the event of a weather warning, do not go to the airport without checking our web site or calling 250- 800- 1381. We will make every effort to contact you if we have your phone number in the event of a flight change. We will also do everything in our power to reschedule, and accommodate our passengers. We cannot accept any responsibility whatsoever for our passengers financially. In these cases, we will however refund your fare if you are not satisfied with the alternate scheduling planned for you.

Victoria International Airport (YYJ) 1640 Electra Blvd. Sidney, BC V8L 5V4 Canada
Please check in at the NorthStar Air Tours counter no later than 1/2 an hour before departure time as all passengers are required to go through security. Be sure you have your passport and travel documents for US Customs and Immigration.
Friday Harbor Airport (FDR) 800 Franklin Rd. Friday Harbor, WA 98250 USA
Please check in at the small terminal no later than 15 minutes before departure time. Be sure you have your passport ready for Canadian Customs and Immigration.
Eastsound Airport – Orcas Island Airport (ESD) 147 Schoen Ln, Eastsound, WA 98245 USA
Please check in at the small terminal no later than 15 minutes before departure.
If you have any questions, you can reach us at +1 (250) 888-1571.

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